Frequently asked questions

What payment methods do you accept?

Why do you offer an unlimited subscription?

What happens if my hire doesn't work out?

How many candidates are there on the platform?

Can I really cancel at any time?

Yes, we believe that long-term contracts don’t suit the rapidly evolving needs of small businesses. Give us 30-days notice and we’ll cancel your contract as long as you are no longer actively engaging with candidates.

What else do I get?

As an Unlimited Access subscriber, we give you first dibs on all the best new candidates via a weekly email. Additionally, if your role is live on the system you will receive candidate matches until the role is archived.

How much can I save?

A typical recruiter will charge 15% of the starting salary. 15% of £25k is £3,750 to hire one role. With DigitalGrads you can hire unlimited roles for £3,999 annually, so your potential savings are exponential.

What role and candidate types do you have?

We have candidates with 0-3 years experience looking for either an internship or a permanent role. We specialise in providing digital marketers, sales execs, designers, developers and data analysts.

What payment methods do you accept?

You will receive an invoice from us that can be paid by BACs or credit card.

Why do you charge flat-fees?

We believe that charging a flat-fee is more transparent so if you find a candidate who you want to pay a bit more, you don't have to pay us more.

How many candidates are there on the platform?

At any one time we have hundreds of trained candidates live on the platform and we currently have 80 new candidates going live every month. Since launch in 2018 we've had over 5000 candidates join our programme.

How will DigitalGrads know when I hire one of your candidates?

Your account manager will be in regular touch with the candidates who have been added to your shortlist. If you want to offer a role you can use our "Offer role" feature, or you can use your own offer letter and send us an email or call us to let us know.

What role and candidate types do you have?

We have candidates with 0-3 years experience looking for either an internship or a permanent role. We specialise in providing digital marketers, sales execs, designers, developers and data analysts.

What happens if it doesn't work out?

We offer you a free replacement if it doesn't work out or a money-back clawback over the first 3-months. It's important to let us know if you have concerns as soon as you know within the first 3-months.

What payment methods do you accept?

You can pay the introductory fee by credit card, BACS or direct debit and the weekly salary payments are taken by direct debit using Go Cardless.

How do you collect payment for the flexible working fees?

We invoice you and collect payment for the £500 introductory fee plus the first week's salary a week before the candidate is due to start any work for you. Thereafter the weekly salary payments are taken by direct debit weekly in advance.

How many candidates are there on the platform?

At any one time we have hundreds of trained candidates live on the platform and we currently have 80 new candidates going live every month. Since launch in 2018 we've had over 5000 candidates join our programme.

What happens in the event of a mistake during the internship?

Sometimes mistakes happen - we are all human. In our experience they actually happen far less than you would imagine. In the event that the Graduate makes a mistake you should contact us immediately, and we will assess the situation and look to rectify it with you. 

Why do you offer flexible working?

It often works really well for candidates who are keen to gain experience, and businesses who have fixed-term projects, or only require part-time workers.

Can I hire the graduate after the contract?

Yes, it’s our aim that the graduate has impressed and gained ample experience whilst working for your business, that you would like to take them on in a permanent capacity. However, there is no obligation on your part to do so. If you have a fixed-term project that a Graduate would be ideal for, but don’t have a permanent position available we would still love to work with you as it’s really important to find our graduates as much experience as possible.

Who is ultimately responsible for the employment of the candidate?

During the contract, we are. Every Graduate is assigned a DigitalGrads employee who is an experienced digital professional. The mentors are on hand to answer questions but also to troubleshoot any issues that may arise. We encourage you to view this experience as a process that gives you the opportunity to try someone out without the ultimate employment responsibility.

What happens if I take the candidate on permanently after the contract?

If you employ a candidate after the contract you will be charged the permanent recruitment fee, less the introduction fee you've already paid.