These 5 courses are designed to give you the skills you need to kick-start your career
Customer success is still a new thing – not many people know about it – but, if you take these courses, you will know enough to secure your first role.
If you’re a people person, customer success might just be the job for you. It’s all about working with customers to make sure your company is giving them what they need. Sounds simple, right?
It’s actually quite complicated. You will work to improve customer happiness and loyalty, basically turning them into your biggest marketing strategy.
Sound like the career for you? Well, you might need some training first.
Because customer success is not all that well known, the people that do know about it really know their stuff. They probably have experience that makes them perfect for the job, but you can build that up, too, with these courses.
Lynda – Sales: Customer Success
This free course is a whistle-stop tour of customer success. You can complete it in your lunch break – it’s only an hour long – and it will give you the skills to build an incredible customer success plan from scratch. This is a skill that you will definitely need in your career
Udemy – Customer Success Manager 101: Foundations to Your CSM Career
This course covers the fundamentals of scoring your first customer success role. You’ll learn the basic principles of customer success alongside how to impress your future employer. If you’re looking into making your application or acing your next interview, this is the course to take.
The course does cost a fair amount of money at full price – £49.99 – but there are always deals going on at Udemy, so check back every couple of days to see their next offer.
HubSpot Academy – Customer Service Training: Inbound Service Fundamentals
This is another free lunch-break course that is bound to give you some essential insight into customers – what they want, what they love and how to keep them coming back for more. This one is adapted to the modern consumer, and should give you the skills to develop your strategies for evolution.
LinkedIn Learning – Customer Advocacy
In this course you’ll learn how to understand customers and turn them into advocates of your company – this is the bread and butter of customer success. You’ll find out how to develop an environment that keeps customers coming back and singing your praises.
LinkedIn Learning offers a one month free trial to new users, and universities often offer LinkedIn Learning free for their students and grads. This course also features quizzes so you can really prove your worth – something you can do even more with your certificate of completion, which you can add to your profile and portfolio for employers to see.
DigitalGrads – Customer Success Training
Our course will give you the essential skills you need to build a fantastic customer success career. You’ll learn why customer success is different to customer support, the skills you’ll need for your first role and what to expect on your first day. After taking this course you will become the perfect candidate – you’ll understand customer success metrics, key calculations and the core principles of your new role.
You can test your new skills with three course quizzes and get a certificate to prove you did it. You can add this to your DigitalGrads profile to really impress any potential employer.
Speaking of employers, to get your new customer success job, you’re going to need to find the companies that want you.
That is where we come in. DigitalGrads not only offers free training courses, we also offer a unique recruitment service made especially for grads. By signing up, you will gain access to our jobs board. It’s full of customer success opportunities that you won’t find anywhere else.
Let us know that you’ve completed some customer success training and we will add it to your profile for our employers to see.